Service Level Agreement
Applies to Business and Enterprise plans · Last updated: March 25, 2026
Uptime commitment
SnapSharp commits to 99.9% monthly uptime for Business plan customers and custom SLA for Enterprise customers. Uptime is calculated as: (total minutes − downtime) / total minutes × 100.
Exclusions
Downtime does not include scheduled maintenance (announced 48h in advance), third-party service outages (DNS, CDN), or force majeure events.
Service credits
| Monthly uptime | Credit |
|---|---|
| 99.0% – 99.9% | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| < 95.0% | 50% of monthly fee |
Claiming credits
Submit a credit request to support@snapsharp.dev within 30 days of the incident with the affected time window. Credits apply to your next invoice.